Refund Policy

Effective Date: 28/10/2023

Thank you for shopping with wisecharm.co.uk. We value your trust and want to ensure that you have a satisfying shopping experience. In case you need to request a refund, please read our refund policy carefully.

1. Returns and Refunds

We accept returns and offer refunds under the following circumstances:

1.1 Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 14 of receiving the product. We may request photographic evidence of the damage or defect. Upon verification, we will provide a full refund, including the cost of return shipping, or send a replacement product, as per your preference.

1.2 Incorrect Items

If you receive an incorrect item due to our error, please contact us within 14 of receiving the product. We will arrange for the correct item to be shipped to you at no additional cost. In case the incorrect item needs to be returned, we will cover the return shipping cost.

1.3 Non-Delivery

If your order has not been delivered within the estimated timeframe and you believe it is lost or delayed, please contact us. We will investigate the matter and, if confirmed, send a replacement order at no additional cost or provide a full refund.

2. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

  • The item must be in its original packaging and unused.
  • A return request must be made within the specified timeframes as per the respective section (e.g., 14 days for damaged items).
  • Any applicable proof or photographic evidence must be provided as requested.

3. Change of Mind

We understand that sometimes a change of mind can happen. If you decide that you no longer want the product for any reason, you can return it within 14 of receiving the item. In this case:

  • You will be responsible for the return shipping costs.
  • The item must be unused, in its original packaging, and in resalable condition.
  • Once we receive the returned item, we will process a refund for the product cost, excluding the initial shipping fees.

4. Refund Process

Refunds will be processed within 7 of receiving the returned item and inspecting its condition. Refunds will be issued to the original payment method used during the purchase.

5. Contact Us

If you have any questions or need assistance with your return or refund request, please do not hesitate to contact our customer support team. You can reach us at info@wisecharm.co.uk